Refund Policy

Happy Birthday Promise 💛

At Party Hippo, we want your celebrations to be filled with nothing but joyful moments, big smiles, and unforgettable birthday fun.

Because each Party Hippo party box is carefully packed and prepared with love, all purchases are non-refundable. However, if something isn’t quite right with your order, we’re here to help.

If you experience any issues with your party box, please reach out to our team through our Contact Us page, and we’ll work together to make it right. Your happiness matters to us, and we want every Party Hippo experience to feel special.

Shipping Made Simple 📦✨

We believe party planning should be easy — and that includes delivery!

Free shipping on all U.S. orders over $50
Orders under $50 ship for a flat rate of $6

All orders are currently shipped within the United States only.

Orders are processed and shipped within 24 business hours, Monday through Friday, so your party fun gets on its way quickly. Once your order is placed, our team carefully packs your Party Hippo box and sends it off with care, so you can get ready for stress-free celebrating.

Shipping transit times may vary depending on your location, but we always work hard to get your party delivered as fast as possible.

Thank you for letting Party Hippo be part of your special celebrations! 🎉